Privacy Policy

At Casa Rei Azul, we respect your privacy and are committed to handling your personal information fairly, transparently and securely. This policy explains what information we collect, why we collect it and the choices available to you.

1. Who we are

Casa Rei Azul is a privately operated holiday rental in Olhão, Portugal. For the purposes of applicable data-protection law, Casa Rei Azul is the controller of the personal information described in this policy.

2. Information we collect

Depending on how you contact or book with us, we may collect:

• Your name, email address, telephone number and WhatsApp details.
• Your requested or confirmed arrival and departure dates.
• The number and composition of your guest party.
• Messages, preferences and other details you include in an enquiry.
• Booking, payment and transaction records.
• Identification or guest-registration details where required by law.
• Technical information supplied automatically by our website host, such as an IP address, browser type and basic server logs.

Please avoid including sensitive personal information in the free-text area of our enquiry form unless it is genuinely necessary for your stay.

3. How we use your information

We may use your information to:

• Respond to your enquiry and check availability.
• Prepare, confirm and administer your booking.
• Communicate with you before, during and after your stay.
• Arrange payments, deposits, refunds and accounting records.
• Provide check-in information and respond to guest-support requests.
• Comply with legal, tax, accounting, safety and guest-registration obligations.
• Protect our property, guests and legal rights, and prevent fraud or misuse.
• Maintain and improve our website and guest service.

We do not sell or rent your personal information.

4. Our legal bases

Under the EU General Data Protection Regulation, we rely on one or more of the following legal bases:

• Steps before entering a contract: to answer an enquiry, provide a quotation or consider a booking request.
• Performance of a contract: to administer a confirmed booking and provide your stay.
• Legal obligation: to meet applicable legal, tax, accounting and guest-registration requirements.
• Legitimate interests: to operate and protect Casa Rei Azul, communicate effectively and improve our service, provided those interests do not override your rights.
• Consent: where we specifically ask for it, such as for optional marketing communications.

You may withdraw consent at any time, although this will not affect processing that was lawful before withdrawal.

5. Payments

Payments may be handled through a bank or trusted third-party payment provider. Those providers process payment and anti-fraud information under their own privacy terms.

Casa Rei Azul does not receive or store complete payment-card details when a third-party card processor is used.

6. Cookies and website data

Our website may use essential cookies or similar technologies needed for security and basic operation. Our hosting provider may also keep standard server logs for reliability, security and diagnostics.

If we introduce non-essential analytics, advertising or marketing cookies, we will update this policy and provide an appropriate choice before those technologies are used where required by law.

7. Who we share information with

We share personal information only where reasonably necessary. Recipients may include:

• Website, email, cloud-storage and communications providers.
• Banks, payment providers and professional advisers.
• Our house manager, cleaner or other service providers where information is needed to prepare for or support your stay.
• Government, tax, immigration, law-enforcement or regulatory authorities where disclosure is required or permitted by law.
• A purchaser or successor if ownership or operation of the business changes, subject to appropriate safeguards.

Service providers are expected to use the information only for the relevant service and to protect it appropriately.

8. How long we keep information

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including the management of enquiries and bookings and compliance with legal, tax, accounting and dispute-resolution requirements.

Unsuccessful enquiry information will generally be removed when it is no longer useful, while confirmed booking and transaction records may need to be retained for a longer statutory period.

9. International transfers

Some technology or communications providers may process information outside Portugal or the European Economic Area. Where data-protection law requires it, we will rely on an approved transfer mechanism or another lawful safeguard designed to protect the information.

10. Your data-protection rights

Subject to the circumstances and applicable law, you may have the right to:

• Ask whether we process your personal information and obtain a copy.
• Correct information that is inaccurate or incomplete.
• Ask us to erase information in certain circumstances.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise a right, email [email protected]. We may need to verify your identity before acting on a request.

You also have the right to make a complaint to the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), or another competent supervisory authority.

11. Security

We use reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Third-party links

Our website may link to external websites or services. Their handling of personal information is governed by their own privacy policies, and Casa Rei Azul is not responsible for those external practices.

13. Changes to this policy

We may revise this policy when our services, suppliers or legal obligations change. The current version will be published on this page with its updated date.

14. Contact us

For questions about this policy or the way we handle personal information, contact: